Description

We are offering an exciting opportunity for a Technical Support Specialist I in Cleveland, Ohio. This role involves providing technical assistance and support to our customers, addressing basic technical issues, and escalating more complex problems as needed. The job function requires excellent communication skills, patience, and a strong ability to troubleshoot and resolve technical issues efficiently.

Responsibilities:

• Provide frontline technical support to our customers, addressing and resolving basic technical issues.

• Escalate more complex problems to the appropriate team or individual.

• Maintain a high level of customer service, ensuring all customer queries are addressed in a timely and efficient manner.

• Utilize various database and Microsoft tools to troubleshoot and resolve technical issues.

• Work with Active Directory, computer hardware, and configuration management tools to support customer needs.

• Provide deskside support and manage desktop hardware issues.

• Utilize MS Office 365 and Azure Active Directory to support customer needs and resolve issues.

• Maintain a high level of knowledge in all relevant technical areas.

• Continuously improve technical skills through ongoing training and professional development.

Requirements

• Familiarity with Microsoft Suite, including MS Office 365

• Experience with Active Directory and Azure Active Directory

• Strong knowledge of computer hardware and configuration management

• Proven skills in deskside support and desktop hardware

• Excellent problem-solving abilities

• Ability to provide technical support and resolve issues efficiently

• Strong communication skills, both verbal and written

• Ability to work in a team and collaborate with other IT professionals

• Proactive in maintaining and updating technical knowledge and skills.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .