About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Guest Relations Associate at The Green Planet . In this position, you will take on key responsibilities that include:

To display friendly, helpful and cheerful attitude while communicating effectively with our guests and fellow team members to support cinema operation.

To represent & promote TGP & DHE in a positive manner to maintain a professional brand image.

To ensure the enforcement of TGP rules and provide crowd control in an efficient manner throughout the areas as necessary to ensure the guest`s safety an enjoyable experience.

Attends to all guest’s reasonable request and enquiries.

Ensures security of cash, ticket stubs and equipment in TGP

Performs duties in all front of house positions

Participates in conducting all guest programs including Camping in the Rainforest, Birthday Parties and events, Summer camp, exclusive tours as needed.

Operates automated ticketing system and POS.

Assists in acknowledgement of delivery and dispatch of materials to and from the TGP in the absence of the Duty Manager

Provides support with advertising and promotional events as required.

Handles day to day accounting and end of shift financial matters.

Adheres to all policies and procedures.

Adheres to the highest standards of Animal Welfare and Safe Handling of Animals for programs.

Assist in all emergency and health and safety policies and procedures.

Assist as required in ensuring all presentations and standards are achieved.

Completes assigned tasks within given deadlines.

Performs any other duties as required by the Management.

Performs all related guest service functions to provide excellent support and service.

Follow, implement and train on HACCP procedures.

Performs other duties as assigned.

Implement Work Culture: Clean, Tidy & Presentable

Participates in animal handling training and conducts all animal handling in a professional manner in accordance to SOPs.

Ensures to stay up to date on all new Animal Handbook information to be able to discuss with guests and cover all front of house biome guest facing positions.

About you:

The preferred candidate for this role should possess the following experience and credentials:

• 2+ years of experience in a Customer Service role, preferably in entertainment and hospitality industry

• Relevant product knowledge

• Not afraid of handling animals including snakes

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!