Technical Service Manager

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Date:May 15, 2024

Location: Guangzhou, CN

Company: IFF Family of Companies

Job Description

Animal Nutrition of IFF, pioneered the development and use of enzymes, Probiotics, Essential Oils and betaine expertise and a range of associated products and services in animal nutrition. The company’s mission is to deliver innovative, sustainable solutions that increase the efficiency and safety of the food production chain in an environmentally sensitive way.

HOW YOU WILL LEAD AND CONTRIBUTE

• Provide technical support and services to internal sales team, customers within territory including:

• Localize sales decks base on products literatures, trials reports released in Showpad to make its wording to be with Chinese thinking logic, simple, comprehensive, easy-understanding and more attractive

• Provide products/tech trainings to internal/distributors’ sales team to introduce IFF Animal Nutrition and Health products, value proposition and related solutions;

• Proactively support new business development activities and deliver trainings to customers/ key end users, generate market needs or market pull-through for sustainable business growth;

• Follow and handle customer complaints;

• Conduct competitive analysis related to key products from key competitors within territory and China poultry sector in technical ways

• Provide technical support and services for super key accounts in poultry segment in Greater China sub-region

• Provide technical support on as needed basis for standard influencing on industrial, national, and enterprise standards in enzymes/health products applications

• Establish and maintain good relationship with key influencers to improve personal/company brand reputation in feed industry

• Build deeper relationship with tech stakeholders to create a strong mindshare mutually for sustainable sales growth

Job Requirements

HOW YOU WILL NEED TO BE SUCCESSFUL

• M.S. degree in zootechnical science or with equivalent education

• 10+ years of total work experiences in tech service in poultry industry and 5+ years working experiences in feed additives/enzymes/health products is preferred

• Knowledge of Feed additives, enzymes/gut health products application/feed formulation knowledge is a plus

• Outstanding presentation skills

• Well listening skills in tech communication with customers

• Excellent analytical skills for discoveries from potential customers to dig out their pain points or items we may improve with attractive ROI

• Self-motivated - Initiates appropriate actions and follows through without prompting or close supervision

• Strong teamwork and interpersonal skills

• Capabilities in organizing customer event- international/domestic study tour, seminars or innovation interactions

• Willingness to travel more than 60% of working time

• Good command in Chinese and English, written and verbal

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…