Job Description:

• As a member of the team, you assist in working with internal and external customers to provide service to residential/business customers in the Kansas City area. This includes coordinating project schedules and clearly communicating goals to stakeholders, while ensuring projects progress to meet deadlines. Monitor, control, and manage business operations to meet customer expectations and company goals. Serve as the liaison between customers, external vendors, and management to drive operational requirements.

Responsibilities:

• Complete data analytics for ticket management

• Identify data inaccuracies and implement business solutions to drive corrective actions.

• Develop expertise in ticketing and reporting systems to develop processes to increase overall work efficiency.

• Coordinate and manage project tasks to ensure project deliverables are met.

• Work with field personnel to handle project issues as they arise.

• Serve as the primary point of contact for project status updates.

• Represent the operations program to customers and external vendors by providing outstanding support and relationship building in all interactions.

• Maintain clear and accurate operations procedures and ensure documentation is updated to reflect any procedure changes.

• Responsible for managing both internal escalations and customer escalations and ensuring that issues are driven to closure.

• Track status of ticket escalations, project schedules, project deliverables and provide the required milestone updates and progress reports.

Experience:

• 1+ years of experience in the Internet service provider/ ISP industry.

• 1+ years of experience in Fiber construction.

• Data Analytics and Reporting skills.

• Strong experience in providing Customer Support and responsible for managing both internal and external escalations.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com/) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.