The Sales/CSR Associate is the first point of contact for customers who are interested in services provided by Pinpoint or its affiliates; therefore, a positive first impression is an important aspect of this position. He/she is responsible for assisting customers with internet service issues, including installation, discontinuance, changes in service, and billing. This individual must be proactive in recognizing the needs of customers, providing solutions or referring customers to associates who will be able to provide quick and accurate resolutions to their problems.

The Sales/CSR Associate should actively seek to sell and up-sell products and services that may be beneficial to customers. Therefore, this individual must be diligent and assertive when referencing the latest products and services provided by the company. The Sales/CSR Associate will also be actively involved within the market they are in. This includes but is not limited to going to Chamber of Commerce events, external promotions and any other activity that is identified as being of value to promote Pinpoint and its products in the market.

The Sales/CSR Associate will be expected to increase customer growth of the specific markets they are responsible for through various sales techniques including door to door marketing which may require working after regular office hours. This person will need to focus on the revenue streams each customer brings to the company and be charged with maintaining and increasing Pinpoints market penetration in the identified markets.

The Sales/CSR Associate will be included in the on-call rotation weekdays from 5:00 PM overnight until 8:00 AM and follow the attached Pinpoint On-Call Process and Duties.

Primary Skills Detail Orientation Ability to work in a multitasking environment Excellent customer relationship skills, both on the telephone and in person Ability to persuade Effective problem-solving skills Sales Experience Ability to work with a Team Microsoft Office (Word, Excel, Outlook)

Secondary Skills Knowledge of the skills that other associates have in order to respond to customer needs Understanding of the billing process Knowledge of the most current products and services provided by Pinpoint