Position: Director of Rooms

Location: Newark, OH

Director of Rooms You are a true Hospitality Professional and you manage one of the largest departments in your hotel -- front office and housekeeping. You are a key executive with a very large team and as their leader you ensure that guests are wowed by a caring, well-trained and highly motivated staff while delivering the bottom line. In the role of Director of Rooms, you will Oversee Rooms and Related - your responsibilities include being accountable for such areas as front desk/night audit & housekeeping (all areas). The managers and supervisors as well as the staff from these areas will report to you. It is your job to ensure a safe and comfortable guest environment, as well as a positive guest and employee experience. Walk the Talk -- get out and inspect the areas you are responsible for. Identify departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. While out, talk to guests and to staff to ensure all is going as it should, actively listening for where you can help / improve the experience. You should know your team and they should know you. Be a Finance Guru -- set the standards, policies and procedures and then keep a pulse on operational and financial performance. Actively participate in the budget process. Be proactive vs. simply reactive to ensure you areas are accurately forecasting for optimal staff and supply levels and at the same time maximizing profit, all the while delivering an exceptional guest experience. Manager on Duty -- if requested.