Customer Service Agent

We are seeking a Customer Success Agent to join our Support Team. We are looking for skilled candidates with excellent interpersonal skills and the ability to troubleshoot customer service inquiries and provide timely customer feedback and support applications, among other duties.Job Requirements: * As a customer service representative, you will manage incoming calls, online chats, and customer service inquiries. * Identify and assess customers' needs to achieve satisfaction. * Build sustainable relationships and trust with customer accounts through open and interactive communication. * Provide accurate, valid, and complete information by using the right methods/tools. * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. * Keep records of customer interactions, process customer accounts, and file documents. * Follow communication procedures, guidelines, and policies. Requirements: * Customer support experience is preferred but not required * Strong phone contact handling skills and active listening * Familiarity with CRM systems is preferred but not required * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively Company Description Rapid Financial Solutions, a division of Tyler Technologies (NYSE: TYL) is a rapidly growing, fintech software company headquartered in North Logan, UT. Our knowledgeable, close-knit team has built a high-growth, profitable business and an exceptional company culture. Location North Logan, Utah Travel 0-5% Great Place to Work and Grow Your Career Come join us as we transform the public sector! Our  guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many . Taking Care of You and Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .

Requisition Number:2024-4720

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing  or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.